Booking & Service Policy


Welcome to LuxLens! To ensure a smooth and professional experience for all clients, please review our booking and service policies.


1. Booking & Retainers

  • All sessions and projects are secured with a retainer payment. This retainer is non-refundable.
  • The retainer is applied toward the total cost of your session or project.
  • Payment of the retainer confirms your booking and allows us to reserve your session time, equipment, and creative services exclusively for you.

2. Scheduling & Rescheduling

  • If you need to reschedule, please contact us at least 2 days before your scheduled session. We will do our best to accommodate a new date.
  • You may reschedule up to 3 times. If no mutually agreeable date can be arranged after 3 attempts, the booking will be considered canceled, and the retainer will not be refunded.
  • In the event of extreme weather, natural disasters, or unforeseen emergencies, sessions may be rescheduled. Refunds are not issued, but prepaid fees (excluding retainer) may be credited toward a future session if services cannot be performed.

3. Cancellations

  • All retainer payments are non-refundable, even in the case of cancellation by the client.
  • The retainer may be applied toward a future session at the client’s discretion.
  • Cancellation or rescheduling should be communicated in writing via email.

4. Session Fees & Payment

  • Full fees for the session or project must be paid according to your invoice.
  • Payments made after the due date may incur a 5% monthly late fee.

5. Client Responsibilities

  • Clients are responsible for obtaining any necessary permissions or consents for locations, participants, or venues not provided by LuxLens.
  • Any travel, venue, or third-party expenses outside of Grand Cayman must be covered by the client.
  • Clients agree to follow all rules and instructions at any third-party studios or locations.

6. Our Responsibilities

  • LuxLens provides professional photography and videography services using high-quality equipment and staff.
  • We make reasonable efforts to deliver work aligned with our style and the client’s input, while maintaining professional artistic judgment.

7. Work Product & Usage

  • LuxLens retains ownership of all photos, videos, and work product.
  • Clients receive a limited personal-use license for non-commercial use, including social media, personal albums, and gifts.
  • Commercial use or redistribution of work requires prior written permission.

8. Liability & Safety

  • LuxLens is not liable for injuries, accidents, or property damage occurring during sessions, except in cases of gross negligence.
  • Clients are responsible for the safety of themselves and their guests.
  • Force majeure events (e.g., illness, emergencies, natural disasters) may delay or prevent delivery; in such cases, prepaid fees for services not rendered (excluding retainer) may be refunded.

9. Contact & Notices